1. Purpose

The continuous development, customer satisfaction and enhancement of SPARTAN competitiveness through high quality assurance in all activities.

2. Purpose

It covers all services and activities of the company, such as:

• Operation of a 24-hour Alarm & Image Reception Center and provision of required actions
• Development and marketing of electronic security software applications
• Installation and technical support of integrated security systems
• Provision of manned security services in private and public spaces
• Representation, import and marketing of safety equipment
• Provision of waterway security services in coastal and island areas

3. Commitment

Implementation of a Quality Management System according to the ISO 9001:2015 standard, with continuous compliance with requirements and customer satisfaction.

4. Basic Principles of Quality Policy

4.1 Customer Focus

Understanding and meeting needs and expectations through reliable and effective solutions.

4.2 Continuous Improvement

Optimization of services, processes and internal functions with systematic evaluation and corrective actions.

4.3 Employee Training and Awareness

Training and active participation of staff to achieve quality objectives and strengthen the quality culture.

5. Approval and Date of Implementation

• Policy approved by the SPARTAN Management.
• Date of last revision: 19.12.2024
• Next scheduled review: 16.12.2027
• Version number: 6.0.

The policy comes into effect from the above date and is mandatory for all employees, partners and third parties involved in the provision of security services.